Clarus Support Team
Understanding Broadband Speeds
Understanding WIFI can be complicated. There are many factors that make up the speed and ultimately the performance you see from your internet connection. Before concluding that the fiber connection is faulty, we encourage you to read through Google Fiber’s thoughtful literature on fiber speeds. Arguably the biggest name in fiber to the home connections, Google Fiber has drawn from their fiber customers across the country to provide a range of speeds recorded from mobile devices, laptops and hard wired connections. The link below will show speed ranges for these devices.
Clarus offers speeds of up to 1Gigabit synchronous. This means the fiber device that connects your exterior line to your interior wiring is provisioned at a 1Gigabit connection. This does not mean that any singular device in your home will pull 1Gigabit from the internet. The gigabit connection provides a cumulatively superior experience when bandwidth is shared across devices connected to internet in your home.
Here are some helpful tips from Google to understand what affects internet speeds in your home:
- Out-of-date hardware
The type of hardware you use, age of the device, operating system, web browser, network interface card (NIC) and other applications running on your device all affect upload and download speeds.
- Slow connections between Google Fiber’s network and the websites you visit
Once your communication leaves the Fiber network, we can’t ensure you’ll receive maximum speeds due to heavy traffic or substantial rerouting delays at any time.
- VPNs (Virtual Private Networks)
If the VPN’s server isn’t capable of forwarding traffic at 1 gigabit, your Internet speed may be reduced to the speed the VPN server is capable of.
- Peak usage times
Performance due to external factors may be lower during peak usage times, which on our network typically fall between 7 PM and 11 PM in your respective time zone.
- Video takes priority over data
If you have TV Boxes turned on (even if your TV is off and you aren’t watching), the video stream is using part of the bandwidth, and the data stream can only use whatever bandwidth is left.
Latency is the measurement of how long it takes to transmit or receive packets on a particular network, and is affected by how far packets need to travel, how many network packets need to travel over, and the quality of those networks.
- Packet loss
Like latency, packet loss can have a number of different causes, including network congestion, faulty hardware, poor device performance or the presence of software bugs.
Run a speed test here: Clarus Speed Test